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Tor support.
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Terms & Conditions

License & Terms of Services

The following contract (“the Agreement”) outlines the terms and conditions that apply to your use of the Betterspot device (“Device”) and its website and services (“Service”). This Agreement constitutes a legally binding contract between an individual user ("You") and Betterspot Technologies Inc. ("Betterspot"). By purchasing, ordering, pre-ordering or otherwise acquiring the Device or using the Service, you agree and acknowledge that you have read and accepted this Agreement in its entirety and adhere to and are bound by its terms.

It is your sole responsibility to carefully read all the terms and conditions of this Agreement before using the Device and the Service. If you do not agree with any or all of the provisions included in this Agreement, you shall not have the right to use the Device and the Service, and you must destroy or return all Devices at your disposal.



Betterspot grants you a non-exclusive, non-transferable right to use the Device and the Service, solely for your own personal purposes subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by Betterspot.

You shall not sublicense, sell, resell, transfer, assign, reverse-engineer, distribute or otherwise commercially exploit or make available the Device and the Service to any third party. You may not build any devices or products similar to Betterspot Devices nor copy any of its ideas. You shall not copy technologies exclusively used in Betterspot Devices and Services through reverse-engineering or any other methods.


Betterspot products, graphics, logos, designs, codes, scripts, hardware, and service names are trademarks or trade dresses of Betterspot. You shall not use any of these trademarks and trade dresses in your product or website without written permission of Betterspot. However, third party websites can use the Betterspot name and icon in order to provide reviews and other appropriate content to their users.

Use of the Device and the Service

Betterspot VPN services can ONLY be used on Betterspot Device but not on any other third party devices and/or apps. Furthermore, the Device is intended to be used with Betterspot VPN services or Tor.

You are entitled to use the Device with any of such services without limitation until such use does not violate this Agreement.

Prohibited Conducts

The Device and the Service shall only be used for personal use.The Device and the Service must not be used to hide any illegal activities or be a tool to commit any illegal activities. You must always refrain from committing any act through The Device and the Service that may be considered illegal or prohibited under Canadian law or the territory law of the country in which you are residing. You should also abstain from:

Price and payment

All prices are exclusive of sales tax (VAT) and other governmental levies that have been or are later imposed, unless otherwise stated by Betterspot. All shipping costs, including but not limited to third party shipment charges, shall be borne by you. If payment is made to a third party or through a third party platform, you also accept the respective terms and conditions related to those services and acknowledge that Betterspot has no liability regarding those payments.


All (delivery) periods and (delivery) dates agreed to or specified by Betterspot shall be established to the best of Betterspot’s knowledge on the basis of the information available to it at the time of entering into the Agreement. Initial (delivery) dates agreed between the parties or specified by Betterspot shall in all cases be target dates, and shall not have a binding effect on Betterspot and shall in all cases be merely indicative. Betterspot shall make every reasonable effort to observe final (delivery) periods and final (delivery) dates wherever possible. Betterspot shall not be bound by a (delivery) period or (delivery) date, final or otherwise, that can no longer be achieved as a result of circumstances outside of Betterspot’s control that occurred after the date on which the agreement was concluded, including but not limited to, force majeure or any unforeseen difficulties in the manufacturing of the Device. If there is a risk that a time period will be exceeded, Betterspot shall consult with you in order to discuss the implications of the overrun for the rest of the schedule.

he mere fact that a (delivery) period or (delivery) date, final or otherwise, specified by Betterspot or agreed between the parties has been exceeded shall not mean that Betterspot is in default. In all cases – i.e., also in the event that the parties have agreed upon a final (delivery) period or (delivery) date explicitly in writing -- Betterspot shall not be in default as a result of the fact that a (delivery) period or date has been exceeded until such time as you have given written notice of default.

The notice of default must contain as comprehensive and detailed a description of the breach as possible, in order to ensure that Betterspot has the opportunity to respond adequately. If aforementioned notice is confirmed by Betterspot, you may be entitled to receive a full refund.

You are obliged to cooperate with the delivery and to take delivery of the Device. If you fail to take delivery of the Device, Betterspot reserves the right to charge any related costs (including storage and shipping costs) to you. In the aforementioned case, Betterspot is entitled to sell the Device to a third party without prejudice to its right to seek compensation under the law.

Delivery shall be deemed to have been refused if the Device has been offered for delivery and delivery has proven to be impossible. The day on which delivery is refused shall be regarded as the day of delivery. It is your sole responsibility to check if Betterspot device can be shipped to your country of resident. If the shipment is refused, day on which shipment is refused shall be regarded as the day of delivery.

Limitation of liability

In no event shall Betterspot be liable under contract, tort, strict liability, negligence or any other legal theory with respect to the Device and(or) the Service for any lost profits or indirect, incidental, punitive, or consequential damages of any kinds whatsoever. It is your sole responsibility to take necessary precautions to prevent any damages or loss of data caused by using the Device and (or) the Service, and Betterspot shall not be liable in any circumstances for your loss of data or property or any other damages from using such services.

Betterspot’s liability, whether based upon breach of the Agreement or tort, is limited to compensating you direct damages, not to exceed the amount of $100 USD.

Return and Refund Policy

For purchases made directly from website, you may return the Device (as explained in return procedure) in its original package (unopened and unwrapped) for any reasons within 15 calendar days after the date of delivery evident in Postal office's report (Delivery Date).

Return Procedure

To return a Device, you must first contact our support team and fill in our online return form. Our support team will provide you with instructions on how you can return the Device. To make return procedure as convenient as possible, a return label will be provided with you. Once you have obtained your label, affix the printed return label on the shipping package.

1-Year Limited Warranty:

Betterspot warrants that a Device will be free from defects in hardware and workmanship under personal use in accordance with Betterspot documentation for one year from the date of original retail purchase.

This Limited Warranty only applies if you have purchased the Device from Betterspot website or its authorized resellers. This Limited Warranty only applies to the main hardware components (and not any software or accessories elements), and this Limited Warranty does not apply to damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations, servicing other than by Betterspot authorized technicians, and external causes such as, but not limited to, water damage, anomalies in the electrical current supplied to the device, and extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the the Device will be uninterrupted or error free.

If a defect arises and you return your Device during the Limited Warranty period, Betterspot will in its sole discretion and to the extent permitted by law

The repaired or replaced Device will continue to be warranted for the remaining time of the original warranty period.

Returning defective devices

If you think your device is defective, please contact our support team. Our support team helps you to solve the problem but if your Device is confirmed to be defective, you will receive the relevant instructions for repair, replacement or refund.

VPN services warranty

Modification of the Terms

By accepting these terms you also accept that this Agreement may change at any time for any reason under the sole direction of Betterspot. You also agree to be bound by any and all modifications, changes and/or revisions. You understand that it is your obligation to periodically review this webpage in order to account for any changes made. If you keep using the Device and the Service after the Agreement has been amended/modified, you unconditionally agree to the amended/modified Agreement.

Release and Indemnity

You hereby expressly and irrevocably release and forever discharge Betterspot, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from any and all actions, causes of action, suits, proceedings, liability, debts, judgments, claims and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Device and the Service.

Applicable law

Betterspot is incorporated in British Columbia, Canada. Therefore it is bound by state and federal laws of British Columbia and Canada respectively. By consenting to this Agreement, you give consent and acknowledge that you may also be subject to Canadian laws and regulations.


If Betterspot confirms that you are in breach of the Agreement or otherwise engage in activities that cause Betterspot liability to or may harm the interests of Betterspot, Betterspot may terminate services and applicability of this Agreement without any notice. In such circumstances, you acknowledge that Betterspot has the right to seek any compensation for damages it may endured as a result of violation of this Agreement by you.